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Member Benefits

 Code of Ethics to enhance business practices and to promote high standards of conduct in customer service.

 Powerful network to address business issues, lien law problems, public sales, property tax, and manager education. Referral to Association Directors or other experts for information regarding specific problems.

 Current Arkansas lien law for self-storage facilities in a format for download.

 Model lease reviewed by an attorney with the national Self Storage Association. Our hope is that a current and reliable lease will give Arkansas operators a degree of protection from unnecessary legal disputes. As a member, you can download this lease from our website.

 Affiliate membership in the national Self Storage Association (SSA) with benefits including a subscription to the monthly trade magazine “Globe” published by the SSA among other benefits. The SSA provides each affiliate member with a $50 discount coupon towards SSA publications, conferences, and educational events and access to the Self Storage Legal Network.

 The “Roll Door Review” newsletter published by the ASSA including local news, trade articles, vendor promotions & periodic Member Alerts to specific problems or issues facing the industry.

 Undefeated record in the Arkansas Legislature with REPEAL OF SALES TAX (effective July 2011), providing lien law protection, guidance on late fees, limited license for insurance, alternatives for vehicle sales or the option to tow delinquent vehicles, and other regulations affecting our industry.

 Lobbyist in the state legislature when necessary to monitor the legislature for proposals that affect self storage.

 Seminars, Expo & tradeshow for owner issues, manager development & education, networking and to connect you to vendors in our industry.

 Membership certificate for your office or facility that indicates participation in the Association.

Content - Code of Ethics

CODE OF ETHICS

AS A MEMBER OF THE ASSOCIATION WE WILL

Provide our customers with a safe, efficient and clean facility.

Price our services fairly and conduct our business honestly.

Maintain the highest concern for the health, well-being and safety of our customers and employees.

Preserve high standards of conduct in ourselves and in the self storage industry.

Promote the self storage industry through improvements in operations for the benefit of our customers, vendors and the public we serve.

Promote sound legislative proposals affecting our industry.

Uphold the principles of this code as an obligation to our association, our fellow members, and our community.

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PRIVACY POLICY

This statement should tell the consumer how the merchant will be using the personal data they have collected.

“We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically
receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell
your personally identifiable information to anyone.” (And so on...) Or, if they do pass along personal information for whatever reasons, they would
state this instead. This policy should be tailored to how the merchant intends to use the information they are given.

SECURITY POLICY

This statement should tell the consumer how their personal information is kept secure during the transmission of payment.

“Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot
be read over the internet.” (Etc.)

REFUND POLICY

This policy should be clearly and specifically spelled out to avoid disputes with cardholders.

“We offer 30 Money Back Guarantee on almost every product we offer. Please call customer service at 800-000-0000, in advance to obtain an RMA number
(Return Merchandise Authorization) within 30 days of purchase date.”

Another example:

“All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned
merchandise.” 

Note - It could be that all sales are final or No Refunds. If this is the merchant’s policy, it should be stated on the website and should also be
noted on the footer of the merchant receipt or invoice

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We want all self-storage facilities to join in and make YOUR VOICE heard!